Ways to Reduce Restaurant Turnover

Retaining and keeping employees happy has always been a challenge in any industry. It's both time-consuming and costly to keep hiring, so it's in your best interest to retain staff for longer periods of time. Here are some ways you can reduce the rate of turnover at your business: 

#1: Establish specific goals for new hires.

Refresh your new hires of their responsibilities on their first work day. Make sure they understand their duties and that they are able to accomplish them. Create goals for them to achieve, so they stay on task and are motivated. During the first week, sit down to discuss what you want to see from them after 30, 60, 90 days and beyond.

#2: Assign mentors to junior-level staff.

Mentorship is key across all fields, but especially so in the restaurant industry. Assign a mentor to a each new hire. The senior staff will have more experience and will be able to guide juniors around the restaurant, answer questions that they may have and provide moral support. 

#3: Allow time for team bonding.

Set aside time for the entire team to meet each other and interact during non-working hours. Consider breakfast or dinner outings as a group once a quarter, so staff can build relationships. Employees that develop workplace friendships feel happier with that they are doing, which definitely helps retention.

#4: Encourage and praise great work.

Take notice of the exceptional work done by your employees. By providing positive feedback, staff will feel a sense of achievement. Also, they will know that they are appreciated and able to contribute greatly to the business. Employees like feeling they are valued, or else, they will feel like they are not needed and thus, try to find a new job.

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Tips on How To Be a Successful Restaurant Owner

Behind every great restaurant is a great restaurant owner. In order for your restaurant to become a success, you'll need to be an effective leader for your team. Here are four key pieces of advice on how to be a successful restaurant owner: 

Listen to your staff.

Your staff, especially the front-of-house team, interact with customers on the daily. They have a first-hand account of what the dining hall is like, and what can be improved so that they can serve guests better. Hear your employees out by holding sessions where they can voice out their concerns. Stay close to them, so they feel comfortable enough to share their ideas.

Your guests are equally as important.

Like your staff, your customers' feelings should not be overlooked. Include a suggestions/comments card along with the bill, so that diners can rate their experience, the service, the food and other items that you want to know more about. Gather the cards and analyze them to see if there are any particular patterns. Publish the results, then have your staff go through them. Review the information as a group, as well, so that everybody understands what needs to be fixed.

Leave room for growth and expansion.

Keep in mind you cannot rush success. It is possible that your restaurant can expand in physical size/scale and you might need to hire more staff. Also, realize that at a certain point, growth and sales will slow down. Be sure to have a back-up plan or ideas on how you can help grow the business. Maybe consider opening a second location, or even relocating. If not, what about reworking your restaurant's concept, menu, etc.?

Remember your role as the leader.

As the restaurant owner, be sure that you lead by example. Conduct yourself as a person that is hard working and dedicated to the restaurant. When your employees see that, they will be encouraged to be so too. You want your staffers to know you as somebody that is strong and dependable.

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How to Ace Your Video Job Interview

Many companies, like ones on Harri, are embracing modern hiring methods. Video interviews are quickly becoming common practice.

Here are some tips on how to ace your next video interview:

#1: Do a technology test run.

You do not want to miss out on the job interview due to technical difficulties. Double check to see that all your technology, including your video/webcam software, microphone and speakers, are running properly. 

#2: Practice in front of your screen.

In addition to making sure your equipment is working, conduct a trial video job interview. Ask a friend to pretend and play the role of the hiring manager. Rehearsing, even for a little bit, can help calm your nerves. Maybe consider practicing and answering the most common restaurant job interview questions during the mock interview.

#3: Be distraction free.

It is essential that you select a place where you will not be disturbed.

• Interview in a quiet, well-lit space, so that your interviewer can hear and see you clearly.
• Good lighting is also appreciated. Sit in front of a light source, rather than behind it, because it will create shadows.
• Turn off of silence your phone during the interview.

#4: Dress as if you would in a face-to-face interview.

Even though you are not sitting in on an in-person interview, you still have to be in presentable attire. Wear a button-down or blouse, and pants. It is important to dress in a complete outfit because it will help you feel and project professionalism when you speak with your potential employer.

#5: Send a thank-you note and follow up.

As you would in any other interview, remember to thank the person you interviewed with for their time. After, send them an email, so that you can easily contact them in a week or two about updates in your job status.

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