3 Key Things to Research Before Your Job Interview

Before you interview for your next job, be sure to do some prior research. Do not meet with the hiring manager without knowing basic background information about the restaurant or hotel company you hope to work for. Here are three key things to research on and how/where you can find the information:

• What is the company all about?

Find out what the company does. Is it a restaurant, a bar, a cafe, a hotel restaurant? Make sure you clearly understand what type of business you may potentially be working for. Do thorough research online; visit their Harri company employer page and their company website.

• What does the company value?

Learn why the business does what it does. What is its mission? See what fuels the employees and employers to work in the hospitality industry, day in and day out. If possible, try to find videos online of the restaurant owner or restaurant manager speaking about the business. With the video, you can hear first hand what the company is like, and why you should be a part of their team. For example, see what it is like working at The Little Beet, which was featured in our Kitchen Culture series. 

• Is the company being talked about in the news?

This could either be a good sign or a bad sign. Browse through news sites and see what is written about your potential employer. Check out their social medias for hints on what company culture is like. Also, research key people who are part of the business, including owner(s), senior-level managers and decision-makers.

Other important things you may want to research prior to your interview include: 

• How big is the company?
• How many employees do they have?
• Who are their main competitors?
• What are their goals in the future?
• Are they a global brand? If not, will they be expanding?

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Women-Owned Restaurants Driving Growth

In 48 states plus the District of Columbia, women-owned restaurant businesses grew faster than the state’s overall restaurant industry between 2007 and 2012, according to the NRA’s Chief Economist Bruce Grindy. His Economist’s Notebook commentary and analysis appears regularly on Restaurant.org and Restaurant TrendMapper.

Women-owned restaurant businesses grew at a rate more than three times faster than the overall restaurant industry in recent years, according to newly-released data from the U.S. Census Bureau. Between 2007 and 2012 (most recent data available), the number of women-owned restaurant businesses in the U.S. jumped 40 percent. During the same five-year period, the total number of restaurant businesses in the U.S. rose 12 percent. 

As a result of these strong gains, 33 percent of restaurant businesses are majority-owned by women – up from 26 percent in 2007. Another 15 percent of restaurant businesses are equally-owned by women and men. Taken together, nearly one-half of all restaurant businesses in the U.S. are at least 50-percent-owned by women. 

Throughout most of the country, women-owned businesses have been driving growth in the restaurant industry in recent years. In fact, in 48 states plus the District of Columbia, women-owned restaurant businesses grew faster than the state’s overall restaurant industry between 2007 and 2012.

Mississippi saw the fastest growth in women-owned restaurant businesses between 2007 and 2012, at 95 percent. Delaware (86 percent), Nevada (73 percent) and Arizona (71 percent) also saw strong growth in the number of women-owned restaurant businesses during the five-year period.

The states with the highest proportion of restaurant businesses that are majority-owned by women are Georgia (44 percent), Mississippi (43 percent), Texas (42 percent), Alabama (41 percent) and Louisiana (40 percent).

The states with the highest proportion of restaurant businesses that are at least 50-percent-owned by women are Montana (63 percent), Idaho (62 percent), Wyoming (62 percent), Washington (61 percent) and North Dakota (59 percent).

(via National Restaurant Association)

Ways to Reduce Restaurant Turnover

Retaining and keeping employees happy has always been a challenge in any industry. It's both time-consuming and costly to keep hiring, so it's in your best interest to retain staff for longer periods of time. Here are some ways you can reduce the rate of turnover at your business: 

#1: Establish specific goals for new hires.

Refresh your new hires of their responsibilities on their first work day. Make sure they understand their duties and that they are able to accomplish them. Create goals for them to achieve, so they stay on task and are motivated. During the first week, sit down to discuss what you want to see from them after 30, 60, 90 days and beyond.

#2: Assign mentors to junior-level staff.

Mentorship is key across all fields, but especially so in the restaurant industry. Assign a mentor to a each new hire. The senior staff will have more experience and will be able to guide juniors around the restaurant, answer questions that they may have and provide moral support. 

#3: Allow time for team bonding.

Set aside time for the entire team to meet each other and interact during non-working hours. Consider breakfast or dinner outings as a group once a quarter, so staff can build relationships. Employees that develop workplace friendships feel happier with that they are doing, which definitely helps retention.

#4: Encourage and praise great work.

Take notice of the exceptional work done by your employees. By providing positive feedback, staff will feel a sense of achievement. Also, they will know that they are appreciated and able to contribute greatly to the business. Employees like feeling they are valued, or else, they will feel like they are not needed and thus, try to find a new job.

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Tips on How To Be a Successful Restaurant Owner

Behind every great restaurant is a great restaurant owner. In order for your restaurant to become a success, you'll need to be an effective leader for your team. Here are four key pieces of advice on how to be a successful restaurant owner: 

Listen to your staff.

Your staff, especially the front-of-house team, interact with customers on the daily. They have a first-hand account of what the dining hall is like, and what can be improved so that they can serve guests better. Hear your employees out by holding sessions where they can voice out their concerns. Stay close to them, so they feel comfortable enough to share their ideas.

Your guests are equally as important.

Like your staff, your customers' feelings should not be overlooked. Include a suggestions/comments card along with the bill, so that diners can rate their experience, the service, the food and other items that you want to know more about. Gather the cards and analyze them to see if there are any particular patterns. Publish the results, then have your staff go through them. Review the information as a group, as well, so that everybody understands what needs to be fixed.

Leave room for growth and expansion.

Keep in mind you cannot rush success. It is possible that your restaurant can expand in physical size/scale and you might need to hire more staff. Also, realize that at a certain point, growth and sales will slow down. Be sure to have a back-up plan or ideas on how you can help grow the business. Maybe consider opening a second location, or even relocating. If not, what about reworking your restaurant's concept, menu, etc.?

Remember your role as the leader.

As the restaurant owner, be sure that you lead by example. Conduct yourself as a person that is hard working and dedicated to the restaurant. When your employees see that, they will be encouraged to be so too. You want your staffers to know you as somebody that is strong and dependable.

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5 Reasons The Restaurant Industry Is In Good Shape

The restaurant industry started the year off weak, at least based on sales indices. Black Box Intelligence said same-store sales fell 0.8 percent for the month. According to MillerPulse, same-store sales increased 1 percent. Both were the weakest figures in years.

But both numbers mask what was, in reality, a good month for the industry and what could be the start of a profitable year. Here’s why:

The two-year trend is still strong. Both MillerPulse and Black Box were comparing themselves to a January 2015 that was the strongest month in recent years thanks to a run of stupid good weather. So sure, January’s sales weren’t quite as good as the previous year, they were still quite good on a two-year basis. MillerPulse’s two-year same-store sales trend of 6.3 percent was the strongest for that index in two years. For Black Box, the two-year trend is 5.3 percent. Two-year trend numbers factor out one-time events like weather that can influence a single year’s same-store sales.

Overall sales were stronger. According to recent federal data, sales at food services and drinking places increased 6.1 percent in January, to $53.5 billion. Federal data tracks all sales, rather than same-store sales, and so it can account for increases in sales from new units as well as independents. Overall retail sales excluding auto sales, by comparison, increased just 2.5 percent. Sales at grocery stores, 2.3 percent.

Restaurant owners are hiring. This is the best indication of an industry still in expansion mode. Restaurateurs hired 46,700 workers in January, or close to one out of every three jobs the economy created in the month. Over the past year, the industry has added more than 380,000 jobs. What’s the point of adding workers if you don’t think your business will need the added labor?

Gas prices are still ridiculously low. Gas prices averaged $1.70 per gallon as of Tuesday, according to AAA. While that’s a bit higher than it was a week ago, it’s still 60 cents per gallon cheaper than a year ago. Gas prices are expected to be low for some time, as long as there remains a glut in oil, putting money in the pockets of more consumers. When consumers get more money, they really want to spend it on dining out.

Food costs are coming down. These additional sales are coming as beef costs finally join other commodities in deflating. Lower prices for beef, pork and chicken should make for a more profitable industry in 2016. Indeed, Texas Roadhouse executives said on the company’s earnings call Monday that they expect higher margins this year thanks to more sales and lower food costs.

None of this is to say that there aren’t challenges in the industry. But barring some major calamity, it appears this could be the best year for restaurants since the start of the Great Recession.

(via Nation's Restaurant News)