Employee Tutorial: How to Use TeamLive

Welcome to Team.Live, scheduling and communications created specifically for the hospitality industry.  

Team.Live streamlines the scheduling process, makes it easier to submit requests and allows teams to communicate more efficiently.

After receiving an invite to join from your employer, you can access Team.Live by visiting “Team dot Live” on your browser or via the TeamLive mobile app which is a free download.

• Open up your internet browser
• In the URL bar on top, enter in team.live
• Use the credentials that were sent to your email to login to your account

When you sign into TeamLive, you’re taken directly to your schedule.

ou can switch your view from here to show your personal schedule by choosing the top bar.

Sort by positions or person.

You can click on the dates to see a future or past schedule.

You can also select if you would like to have a day or week view.

To access communications with your team click on the blue chat bubble on the bottom left of your screen.  This will bring you to the news feed.

If you’d prefer to chat one-on-one with a co-worker, go to Messages located on the top right corner. Some examples of what you can do with instant messaging includes request time or ask a fellow co-worker to cover for you.

How to Communicate on TeamLive

• Select Messages to start a message.
• Select the employee you would like to send a message to.
• Type the message in the text box.
• Press the paper airplane in blue on the bottom right to send the message.

How to Send a Shift Swap Request

To request a shift swap with another coworker, navigate to Shift Offer and click it. Depending on the settings your manager has in place, your request will either be automatically approved, or sent to your manager for review. Once they have decided whether to approve or deny your request, you will receive a notification. You can offer your schedule to a specific team member or offer it to the entire team.

How to Swap Shifts on TeamLive

• Select shift offer.
• Click on the drop down to select one of your schedule shifts
• Supply a reason and select who you would like to offer the shift to.

You can manage your time off requests in the Time off tab.  This is how your managers will approve your time off.

How to Request Time Off on TeamLive

• Select Time Off
• Enter the start and end date that you are requesting off
• Enter the reason in the text box
• Press Send to alert your manager

Setting Your Availability on TeamLive

The Availability tab allows you to set the days and times you are available to work. This makes scheduling easier in the case that you go to school, have another job or have other responsibilities you need to take care of.

When in the availability tab, select new request.

Make sure you select the starting date of this request and then how often this request is to repeat from the drop down.

Once you have entered this information you can drag and drop on the time table below to fill in your time slots.

it the green submit button on the top right corner and then your manager will be alerted with the reason.

How to Find Your Teammates on TeamLive

You can see all your team members in the Team tab, by clicking on Team.

How to Update Your Profile on TeamLive

If you would like to update the information on your employee card you can do this under the Settings tab.

Schedule Updates on TeamLive

Any time a schedule is changed, you will receive a notification. No more surprises or confusion.

• Make sure you have your correct email
• Make sure you have your correct mobile#

TeamLive makes accessing your work schedule, communication with your team and making time off requests easier and more efficient than ever before.

3 Questions Candidates Should Ask Restaurant Hiring Managers

Restaurant hiring managers are typically the ones asking the questions during a job interview. It is a nice change when they receive questions from you, since it shows that you are engaged in the conversation and are interested in the job. Here are some questions that restaurant employers like to be asked:

#1: What do you expect from me in the first month of working?

This question may seem like you are jumping the gun, as if you are already hired. However, it is still a great question to ask the hiring manager because it shows that you are thinking ahead. Also, the hiring manager will see that you are goal-oriented and look to succeed in the new role. When working at a restaurant, every employer has different expectations, so it is a good idea to get a feel of what the business particularly looks for from their staff.

#2: How do you measure success?

This is a great follow-up to the previous question. When you ask this, hiring managers again will see that you care about succeeding and want to know how you can achieve that. In addition, it shows that you are responsible and hold yourself accountable to your work. For example, you may want to ask how your performance will graded, whether it be based on number of sales, customer feedback or another factor.

#3: What are some challenges I may face in this role?

A question like this indicates to the hiring manager that you understand the position will have both positives and negatives. Let your interviewer know that you welcome challenges, and are one to find solutions. You not are afraid when you are faced with problems, and can manage difficulties. The hospitality industry itself is full of surprises, so your hiring manager will definitely appreciate that you are able to handle all types of predicaments. 

Want more job interview advice? See these following articles: 

• 5 Things to Never Say in an Interview
• 3 Reasons Why You Shouldn’t Lie in a Job Interview
• Avoid These Job Interview Mistakes

---

LOOKING TO WORK IN HOSPITALITY?

DISCOVER WHO'S HIRING ON HARRI

Follow Harri on Facebook and Twitter
for real time job posts and industry news.

Restaurant and Hospitality Job Search Mistakes

Having trouble finding a job on Harri? You may not be fully utilizing the suite of tools we offer. Here are some tips to help you on your way to being employed: 

#1: Narrow down your search.

We offer countless restaurant and hospitality job opportunities on our platform. Instead of going through the job listings one by one, use the search and filter options on the left-hand side. If you only want to work in restaurants and have a front-of-house role, specify that so you only see those jobs in your results. On Harri, you can select the type of position, type of restaurant and even type of cuisine you are interested in working with.

#2: Your image is extremely important.

The way you present yourself online and offline are noted by hiring managers. Make sure your online profiles are polished and up-to-date. Also, remember to contact employers with a professional email. Read here for ways on how to improve your Harri profile. Your attire is key too. Dress properly when taking a profile photo and when going on a job interview. See our post, Tips for a Professional Profile Photo, for more advice.

#3: Double check on your references.

A bad reference can totally ruin your chances of finding that job you were hoping for. Confirm that your professional and personal references will be speak highly of you. Not having somebody to give you a positive recommendation may also be just as bad. If you unsure how to ask your employer (or former employer) to be your reference, take a look at How to Ask Someone for a Job Reference.

#4: Understand that you may not find your 'dream job' immediately.

Searching for the perfect job may take some time. You can still take on other opportunities while you find the perfect one for you. If you are presented with something that does not meet your requirements 100%, consider taking it anyways, so that you can build up your experience and develop your skills. In addition, understand that hiring in the hospitality industry goes through waves. You might just be looking for a new job at the wrong time. Check for open opportunities frequently, both on desktop and mobile, if you are on-the-go. In addition, sign up for Harri’s job alert notifications, where we will send you updates on jobs that match your preferences. 

---

LOOKING TO WORK IN HOSPITALITY?

DISCOVER WHO'S HIRING ON HARRI

Follow Harri on Facebook and Twitter
for real time job posts and industry news.

5 Things to Never Say in an Interview

 

Your goal at any job interview is to get hired. To prove your candidacy, you need to impress and tell hiring managers what you are capable of. However, there are things you can say and definitely should never say. Here are five messages you absolutely do not want to slip out of your mouth:

#1: "What does your company do/specialize in?"

It is expected that you do research on the company before the interview. The hiring manager should not be the one to inform you. Not knowing general information about business makes you seem unprepared and unfit for the job. If you are unsure, you can ask for clarification, but do know the basics, such as the type of restaurant it is or what type of cuisine it serves.

#2: "Um... I don't know."

You may be stumped by your interviewer's questions, but there is a better way to go around it. Try to avoid saying, "I don't know", and respond with, "That's a good question." That reply can help you segue the conversation or redirect it towards a topic you are able to answer. However, be sure to stay relatively relevant and don't go totally off topic.

#3: "My last boss/job was terrible."

Talking negatively about your former employer or workplace is not a good idea. Your complaining makes it look as if you are hard to work with and not a team player. Instead, mention how you able to take away positive experiences and learnings from your previous position.

#4: "You can find that on my resume."

Certainly, the hiring manager knows that, and just wants you to elaborate further. He/she most likely wants you to tell them more about your role that you did not have written down. Also, he/she could be assessing how well you are at communicating and testing your social skills. Basically, use this chance to highlight your skills in a greater way, rather than it being something listed on a piece of paper.

#5: "No, I don't have any questions."

Don't leave the job interview on a flat note. Ask your recruiter a thought-provoking question, because it can possibly help your memorability-factor. Prepare, in advance, a few you can perhaps ask, such as "Do you have any hesitations about my qualifications?" or "What do you think are the most important qualities for someone to excel in this role?"

---

 Looking to work in Hospitality?

Discover who’s hiring on Harri

---

Follow Harri on Facebook and Twitter

for real time job posts and industry news.