Tips on How To Be a Successful Restaurant Owner

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Behind every great restaurant is a great restaurant owner. In order for your restaurant to become a success, you'll need to be an effective leader for your team. Here are four key pieces of advice on how to be a successful restaurant owner: 

Listen to your staff.

Your staff, especially the front-of-house team, interact with customers on the daily. They have a first-hand account of what the dining hall is like, and what can be improved so that they can serve guests better. Hear your employees out by holding sessions where they can voice out their concerns. Stay close to them, so they feel comfortable enough to share their ideas.

Your guests are equally as important.

Like your staff, your customers' feelings should not be overlooked. Include a suggestions/comments card along with the bill, so that diners can rate their experience, the service, the food and other items that you want to know more about. Gather the cards and analyze them to see if there are any particular patterns. Publish the results, then have your staff go through them. Review the information as a group, as well, so that everybody understands what needs to be fixed.

Leave room for growth and expansion.

Keep in mind you cannot rush success. It is possible that your restaurant can expand in physical size/scale and you might need to hire more staff. Also, realize that at a certain point, growth and sales will slow down. Be sure to have a back-up plan or ideas on how you can help grow the business. Maybe consider opening a second location, or even relocating. If not, what about reworking your restaurant's concept, menu, etc.?

Remember your role as the leader.

As the restaurant owner, be sure that you lead by example. Conduct yourself as a person that is hard working and dedicated to the restaurant. When your employees see that, they will be encouraged to be so too. You want your staffers to know you as somebody that is strong and dependable.

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Top 10 Traits of a Great Employee

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We previously reviewed what were the top 10 traits of a great employer. Now, we will be sharing some of the characteristics of an ideal employee:

  • The common saying goes, "There is no 'I' in team." Being a team player is vital to any company, because as a group, you can accomplish more with greater results, and maybe at an even faster pace.
  • Managers need reliable workers, people who they can count on for their business to run smoothly. This includes, but may not be limited to, arriving to work on time and not missing shifts.
  • Hard working candidates are highly preferred since they will do whatever they can to get the job done.

See below for the other top traits that a great employee should possess:

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How to Retain Your Best Employees

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Hiring is a challenge, but so is making your employees happy and having them stay. When you lose your top talent, it disrupts your business' day-to-day operations and hurts your bottom line. You don't want either to happen, so here are some helpful pieces of advice in retaining your best workers:

#1: Listen to feedback from your employees.

Like your customers, your employees are important too. Hear them out and evaluate their commentary. Suggestions from your employees can be beneficial for your business.

#2: Let your staff know about promotions.

Employees want to have stability, a chance to move up in ranks and room for growth. Also, if people think that if they have a future at their workplace, they tend stay onboard longer. If possible, provide on-going training for staff, so the sense of continual learning is instilled.

#3: Reward and incentivize.

When you compensate your employees properly, they will feel more content working. They will be less likely to leave their positions as quickly as well. Give them the opportunity to earn bonuses at the end of the year for producing great service and effort.

#4: Understand work-life balance.

Your staff have lives beyond the restaurant doors. Be understanding and set a manageable schedule. On average, those who work in the industry full-time consider a schedule of working five days, with two consecutive days off, as a good balance.

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